About

Who runs Distal Desk, and how I am paid

Distal Desk is run by me, Joseph, from Davao City in the Philippines. I introduce owner-led businesses in the United States, the United Kingdom and Australia to our partner provider in Davao City, which employs, supervises and bills dedicated support agents. I do not employ or manage agents. The provider pays me a commission for each client I introduce.

Who I am

I'm Joseph, an SEO specialist and content writer in Davao City, Philippines, with more than 15 years in content, PR and search for companies in the US and the UK. I write this site the way I write for clients: plain words, with the source and date next to every number.

Why this site exists

This site answers one question: where do you find support staff who stay, without managing them yourself? A freelancer from a job board often makes the owner the trainer, the manager and the checker. A supervised office team takes those chores off your desk. I live in the same city as the provider's office, so I can visit the floor and see how the work is done. The site sets out the price, who does what and what the provider has confirmed, so you can decide before you talk to anyone.

What I do in the process

I do four things, and the provider does the rest.

  1. Write the brief. After a 20-minute call, I write a one-page brief: tasks, hours, tools and tone.
  2. Introduce you. Within 24 hours of our call, or of my reply if we skip the call, I email you and the provider together, with the provider's named representative on copy.
  3. Stay on the thread. I stay copied and follow up if a reply is late.
  4. Check in each quarter. I ask what is working and take any problem to the provider.

What I do not do

I do not employ, train, supervise or bill your agents. The provider's team lead manages your agent day to day. The full split is on who manages your agent.

How the provider relationship works

The provider is a company in Davao City that recruits, employs, trains, supervises, replaces and bills office-based support agents. You sign your contract with the provider, and it bills you at the hourly rate on the pricing page. I set that rate under a referral agreement with the provider, and the provider pays my commission out of it. The arrangement is explained in full on how I'm paid.

I do not name the provider in the main pages of this site yet. It is named in the privacy policy and in your introduction email, and I will name it here once our agreement allows it.

How Distal Desk is paid

I am paid a commission by the provider for clients I introduce. The provider bills you at the rate shown on this site.

What I promise

I make two promises that I can keep myself.

  • Distal Desk answers every message within one business day.
  • We publish what the provider has confirmed in writing. If a figure is not here, we have not been able to confirm it.

How to reach me

Email is the fastest way to reach me; the details are below.

Talk to the person who runs this site

A 20-minute call covers the role, the hours, the price and whether a dedicated agent fits at all.

Book a 20-minute call