Guides
Guides for owners hiring support staff in the Philippines
Each guide answers one question owners ask before they hire: what a dedicated agent costs, who manages them, and what goes wrong. Through our partner provider in Davao City, the rate is USD 10.50 to 12 an hour. Every other number carries its source and date.
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Outsourcing customer service to the Philippines: costs, team structure and coverage (2026)
A dedicated Philippine support agent costs USD 10.50–12 an hour, all in. What it covers, who manages the agent, the laws, and when to say no.
Last reviewed November 10, 2026
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Why your virtual assistant keeps quitting, and what a replacement really costs
Fade-out at week six or seven has three causes: flat pay, scope creep and nobody above the agent. The backfill math, and the employment terms that stop it.
Last reviewed November 10, 2026
Need a definition? The offshore staffing glossary explains each term. To weigh the options, see the side-by-side comparisons, or price a role in the cost calculator.